Water Department

Update to Paving of Emerson and Jonas Roads

Paving preparation will start Tuesday morning June 30, and continue through the week.  Paving of both roads will be performed next week starting Monday July 6 with completion expected within the week.

Paving of Jonas and Emerson Roads to Start Tuesday June 30

Paving of Jonas and Emerson Roads will start Tuesday morning June 30 and is expected to be completed by Wednesday July 1.   These roads are receiving a full overlay paving due to the water main replacement work performed last fall.  

Upgrade of Outdoor Water Use Restrictions to Emergency Stage III - All Non-Essential Outdoor Water Use is Prohibited

Due to unprecedented water demand and a lack of significant precipitation in the forecast,  the Westford Water Department must unfortunately implement Stage III Emergency Outdoor Water Use Restrictions effective immediately and until further notice.    All non-essential outdoor watering is prohibited until further notice.   Please click here for stage details ---> Restriction Stages

Although owners of private wells are not required to comply with these restrictions, the Westford Water Department would like to request that private well owners also adhere to the mandatory outdoor water use restrictions.   We urge everyone to use water wisely this summer.

Please note that watering of vegetable and fruit gardens is exempt from these restrictions.  

Re-opening and stagnant water in buildings

Many buildings in town have been closed due to the COVID pandemic.  With many of these buildings due to be reopened shortly the MassDEP has provided some important guidance on addressing stagnant water in buildings as a result of the COVID shutdowns.   Click on MassDEP Guidance on Stagnant Water for information on how to address stagnant water within your facility. 

Update on the Westford Water Department Services During COVID-19 Pandemic

Due to the current coronavirus (COVID-19) situation, we have closed the office to the public until further notice.   Please click on Water Department Services Update for information on services and operations during the COVID pandemic.   Please call one of the below telephone numbers for assistance:

General questions: 978-692-5529 or water@westfordma.gov     Billing:  978-399-2451 or 

dtyman@westfordma.gov      Accounts Payable:  978-399-2452 or skane@westfordma.gov

Water Quality Issues or questions:  978-399-2457 or mwarren@westfordma.gov   

Operations:  978-399-2456 or dcrocker@westfordma.gov

Have a question or comment for the Water Department?

You can call us at 978-692-5529 or leave an email by clicking on the "Email" link on the upper right hand side of the page. 

Water Department Replacing Radio Read Devices

The Westford Water Department (WWD) is in the process of replacing old meter radio transmitters. These small grey boxes are located on the exterior of the home; therefore, we do NOT require access to the inside of the home. No appointment is necessary for this replacement, however, our staff will attempt to notify the home owner upon arrival.  If no one is home, our staff will proceed with replacement of the transmitter.

WWD staff will arrive in a vehicle with the Westford town seal on it and blue Massachusetts license plates. In addition, our staff will be wearing clothing that displays the Westford Water Department logo. 

Our staff will be happy to provide official town ID upon request.  You may also call the Water Department at 978-692-5529 if you would like verification that our staff is performing the work.

2020 Forest Harvesting 

The Westford Water Department is situated on 20 acres of beautiful forestland located at 60 Forge Village Road.  This forest was last harvested approximately 20 years ago.  In the years following the harvest, regeneration of pine, oak, and other hardwoods was abundant, and these young sapling and pole-sized trees are now struggling to grow in the shade of the older, mature trees.  Removing a portion of the older trees, will create more sunlight and space for the remaining older trees and young trees, promoting a more healthy and diverse forest.  

Click here to view the 2020 Forest Harvesting Plan.  

Recent Reports of People Posing as Water Department Workers

Recent incidents of individuals posing as water department employees to gain access to homes for illicit purposes have been reported in area towns of Wilmington, Dracut, Stoughton, and Plainville, respectively.  

For more information click here

Water Department projects link

Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.