Water Department

Fall Hydrant Flushing

Click on the Hydrant Flushing Schedule link to the left for a daily list of streets or neighborhoods being flushed.  

The Westford Water Department will be flushing water mains in Nabnasset, Route 110, Town Center, and Graniteville as part of our comprehensive maintenance program beginning in early October and continuing until completed or as weather allows.  Flushing will be performed between the hours of 8:00 am and 3:00 pm, Monday through Friday.  This program involves opening fire hydrants and valves to create increased water flows which dislodge and remove naturally occurring sediment in the water mains.  Flushing is critical to maintain water quality and main carrying capacity.

As a result of the flushing process, residents in the immediate vicinity of the work may experience temporary discoloration of their water and/or low pressure.  This discoloration is harmless, and does not affect the safety of the water.  If you experience discolored water, run your cold water after flushing is completed for the day, until clear (may take up to 20 minutes).   Accordingly, we recommend you avoid doing laundry during flushing in your area.    

If you have concerns regarding the flushing program, please call the Water Department at 978-692-5529. We appreciate your patience while we continuously work to protect our water quality.

Jonas and Emerson Roads Water Main Replacement Project

This project involves the replacement of the existing 1.5” galvanized steel (Jonas) and 2” galvanized steel (Emerson) water main with 8” ductile iron, and is slated to start in the fall of 2019.    Identified in our Master Plan as an area requiring improvement, this project took on extra urgency after discovery of the deteriorated condition of galvanized main in the area last summer, and will improve area water quality and system resiliency.

Construction should began in September, and we anticipate work to be completed in approximately 5 weeks.  

This project is entirely funded through the Water Department Enterprise Fund.

The 2018 Consumer Confidence Report is available on the Water Department website

Click here to access the 2018 Consumer confidence Report (CCR) or visit the Quick Links section to the right.

The Fall 2019 Resource is now available online

Click here to access or visit the Quick Links section to the right.

Voluntary Outdoor Water Use Restrictions Starting May 1 Through October 31

Volunteer outdoor water use restrictions begin May 1, and run through October 31.  During this time we request that our customers follow the odd/even outdoor water use schedule (odd numbered addresses water on odd numbered days and even numbered addresses water on even numbered days) and only water between the hours of 6 pm and 9 am.   

Why this schedule? The odd/even watering schedule allows us to keep up with consumer demand by spreading out usage. Watering between 6 pm and 9 am when evapotranspiration is at the lowest level makes watering more effective and reduces waste.

Any increase to mandatory restrictions will be communicated by signage, in the Westford Eagle, on the Town and Water Department websites, and using the electronic notification system.

Click on Non-Essential Outdoor Water Use Restrictions for more information.

For helpful outdoor water conservation tips visit the US EPA Watersense website.

Recent Reports of People Posing as Water Department Workers

Recent incidents of individuals posing as water department employees to gain access to homes for illicit purposes have been reported in area towns of Wilmington, Dracut, Stoughton, and Plainville, respectively.  

For more information click here

Water Department projects link

Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.