Water Department

Massachusetts Drought Alert

The state has recently declared a Level One Drought (Mild) for eastern Massachusetts.   Prolonged below normal rainfall and above normal temperatures have contributed to the worsening drought conditions.   Accordingly, the Westford Water Department may need to begin the season with mandatory outdoor water use restrictions (odd/even schedule and limited to after 6:00 pm and before 9:00 am).   In the event they are necessary, mandatory restrictions will be announced on this website, through the town electronic notification system, in the local newspaper (Independent), and in signage throughout town.   For more information click on the  Massachusetts Drought Announcement.

Fire Hydrant Installation - Allison Road April 15

In advance of the road resurfacing scheduled for Allison Drive this summer, the Water Department will be installing a new fire hydrant on Thursday, April 15, 2021.  This work is expected to temporarily impact water service, including periods of low water pressure, no pressure, discoloration, or loss of water.  To minimize the disturbance to customers, the work is scheduled between the hours of 8:00 am and 3:00 pm.  If you encounter an extended period of time without water or prolonged periods of discoloration, please contact the Water Department at (978) 692-5529.  Access to residences will be maintained while the work is being performed.  We regret any inconvenience that this work may cause and thank all residents and customers for their understanding and cooperation.

Spring 2021 Hydrant Flushing Program Starts Monday March 22


The Westford Water Department will be flushing water mains as part of our comprehensive maintenance program beginning the week of Monday  March 22 and continuing until May. Flushing will be performed between the hours of 8:00 am and 3:00 pm, Monday through Friday.  Areas to be flushed this spring are:   Town Center, south of Route 110, parts of Graniteville, and Greystone.  This program involves opening fire hydrants and valves to create increased water flows which dislodge and remove naturally occurring sediment in the water mains.  Flushing is critical to maintain water quality and main carrying capacity. 

As a result of the flushing process, residents in the immediate vicinity of the work may experience temporary discoloration of their water and/or low pressure.  This discoloration is harmless, and does not affect the safety of the water.  If you experience discolored water, run your cold water after flushing is completed for the day, until clear (may take up to 20 minutes).    Accordingly, we recommend you avoid doing laundry during flushing in your area.    

Streets or neighborhoods to be flushed are listed each day in the Hydrant Flushing Schedule .     Since weather and length of time necessary to flush each hydrant can vary considerably, we are generally unable to schedule flushing more than a day or two in advance.

If you have concerns regarding the flushing program, please call the Water Department at 978-692-5529. We appreciate your patience while we continuously work to protect our water quality.

Rain Barrels On Sale Now!

Click here for more information

Rain Barrels

Westford Water Department  Office Open to the Public

The Water Department office will open to the public on Monday, March 15.  Masks are required to be worn by employees and visitors.   Please also continue to observe social distancing practices.   Thank you for helping us to keep everyone safe.     

Re-opening and stagnant water in buildings

Many buildings in town have been closed due to the COVID pandemic.  With many of these buildings due to be reopened shortly the MassDEP has provided some important guidance on addressing stagnant water in buildings as a result of the COVID shutdowns.   Click on MassDEP Guidance on Stagnant Water for information on how to address stagnant water within your facility.  

Have a question or comment for the Water Department?

You can call us at 978-692-5529 or leave an email by clicking on the "Email" link on the upper right hand side of the page. 

Water Department projects link

Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.