Recent Reports of People Posing as Water Department Workers
Recent incidents of individuals posing as water department employees to gain access to homes for illicit purposes have been reported in area towns of Wilmington, Dracut, Stoughton, and Plainville, respectively.
The Town of Westford Water Department employees wear a clearly identifiable Water Department patch on their clothing, and will provide an official town issued identification card, as requested. In addition, we operate clearly marked, town-owned vehicles, bearing the official town seal and blue state license plates. We do not operate unmarked vehicles.
If you are unsure on whether a person is a Westford Water Department employee, please do not hesitate to contact us at 978-692-5529 and we will immediately verify the information.
It's Going to Get C-C-C-Cold Out There!
Temperatures are forecast to tumble into the single digits over the next few days. Click on our Frozen Water Pipes link under "Quick Links" to the left for information on how to prevent or deal with frozen water pipes.
Water Department projects link
Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.
2017 Consumer Confidence Report Available
The 2017 Consumer Confidence Report (CCR) is available electronically on the Water Department website. Click on the 2017 Annual Water Quality Report link under Quick Links located directly to the right to reach the report. Contact Mark Warren at email@example.com or at 978-399-2457 if you would like a hard copy delivered to your home or business.
Online Bill Pay Service Provider for Water Bill Payments
City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department. Some helpful features are described below:
- Paying out of your checking account by ACH E-Check is free for Water Bill payments.
- Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
- Customers can pay as a guest or they can establish a user account.
- Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
- We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
View additional information on to the bill pay system, by visiting the City Hall Systems website.
Water Bill Calculator
Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).
Service Line Insurance
Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.