Water Department

Tuesday July 16 - Water Main Break on Longmeadow Road

Water service to residents of Longmeadow Road will be temporarily shut off Tuesday, July 16 in order to make repairs to a leaking water main.    In addition, some residents of neighboring streets may experience low water pressure or discolored water from naturally-occurring sediments stirred up within the main.    

We appreciate our customer’s patience while we make the necessary repairs.   Once repair work is completed we will update the Water Department website accordingly. 

If discoloration to your water occurs first verify that repair work is completed by checking the Water Department website or calling us at 978-692-5529.  If you know that work is completed we recommend flushing a COLD water tap (preferably from a bathroom tub in order to avoid any sediment becoming trapped in a faucet aerator) until the water clears.    This usually takes just a few minutes but sometimes can take up to 25-30 minutes.   If discoloration does not go away, or if you have any questions please call the Water Department at 978-692-5529.  


The water main has been repaired and we are currently disinfecting and flushing.   We anticipate service will be restored by no later than 5:00 pm.  Although some water customers throughout town may notice discoloration to the water, we anticipate this to diminish over the next few hours.   This discoloration is harmless and should clear up after flushing your cold water tap (can take up to 30 minutes).     SERVICE HAS BEEN RESTORED.

Monday July 15 - Prospect Hill Storage Tank Filling

The Water Department will begin filling the new 600,000 gallon water storage tank located on Prospect Hill Monday, July 15.  Filling should be completed in two to three days, and will require an increase in flow to the high service zone (Town Center).    Although not anticipated, it is possible that filling operations may result in occurrences of discolored water to some customers.  If you notice discoloration to your water, please contact the Westford Water Department at 978-692-5529.

The 2018 Consumer Confidence Report is available on the Water Department website

Click here to access the 2018 Consumer confidence Report (CCR) or visit the Quick Links section to the right.

The Spring 2019 Resource is now available online

Click here to access or visit the Quick Links section to the right.

Voluntary Outdoor Water Use Restrictions Starting May 1 Through October 31

Volunteer outdoor water use restrictions begin May 1, and run through October 31.  During this time we request that our customers follow the odd/even outdoor water use schedule (odd numbered addresses water on odd numbered days and even numbered addresses water on even numbered days) and only water between the hours of 6 pm and 9 am.   

Why this schedule? The odd/even watering schedule allows us to keep up with consumer demand by spreading out usage. Watering between 6 pm and 9 am when evapotranspiration is at the lowest level makes watering more effective and reduces waste.

Any increase to mandatory restrictions will be communicated by signage, in the Westford Eagle, on the Town and Water Department websites, and using the electronic notification system.

Click on Non-Essential Outdoor Water Use Restrictions for more information.

For helpful outdoor water conservation tips visit the US EPA Watersense website.

Recent Reports of People Posing as Water Department Workers

Recent incidents of individuals posing as water department employees to gain access to homes for illicit purposes have been reported in area towns of Wilmington, Dracut, Stoughton, and Plainville, respectively.  

For more information click here

Water Department projects link

Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.

2017 Consumer Confidence Report Available

The 2017 Consumer Confidence Report (CCR) is available electronically on the Water Department website.  Click on the 2017 Annual Water Quality Report link under Quick Links located directly to the right to reach the report.   Contact Mark Warren at mwarren@westfordma.gov or at 978-399-2457 if you would like a hard copy delivered to your home or business.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.