Water Department

Water Department Replacing Radio Read Devices

The Westford Water Department (WWD) is in the process of replacing old meter radio transmitters. These small grey boxes are located on the exterior of the home; therefore, we do NOT require access to the inside of the home. No appointment is necessary for this replacement, however, our staff will attempt to notify the home owner upon arrival.  If no one is home, our staff will proceed with replacement of the transmitter.

WWD staff will arrive in a vehicle with the Westford town seal on it and blue Massachusetts license plates. In addition, our staff will be wearing clothing that displays the Westford Water Department logo. 

Our staff will be happy to provide official town ID upon request.  You may also call the Water Department at 978-692-5529 if you would like verification that our staff is performing the work.

The 2018 Consumer Confidence Report is available on the Water Department website

Click here to access the 2018 Consumer confidence Report (CCR) or visit the Quick Links section to the right.

The Fall 2019 Resource is now available online

Click here to access or visit the Quick Links section to the right.

Recent Reports of People Posing as Water Department Workers

Recent incidents of individuals posing as water department employees to gain access to homes for illicit purposes have been reported in area towns of Wilmington, Dracut, Stoughton, and Plainville, respectively.  

For more information click here

Water Department projects link

Information on current Water Department projects, including the Vinebrook project, can be found by clicking on the Water Department Projects link to the left, and then clicking on the project of interest.

Online Bill Pay Service Provider for Water Bill Payments

City Hall Systems is the Online Bill Pay Service Provider for the Westford Water Department.   Some helpful features are described below:
  • Paying out of your checking account by ACH E-Check is free for Water Bill payments.
  • Payment by Debit or Credit Card is subject to credit card company fees based on a percentage of the amount being paid, with a minimum fee of $3. For this reason we strongly recommend using ACH E-Check to avoid all fees.
  • Customers can pay as a guest or they can establish a user account.
  • Customers who establish a user account will gain access to some great features; payment scheduling, payment history inquiry and new to Westford - E-Billing.
  • We are pleased to offer E-Billing to our customers. You may sign up to receive your bill via Email only (E-Billing), or to have your bill delivered via Email and U.S. Mail (E-Notice). Once signed up, you will receive a notice by email each quarter.
If you have any problems, questions or concerns about City Hall Systems, please don't hesitate to contact the Water Department at 978-692-5529.

View additional information on to the bill pay system, by visiting the City Hall Systems website.

Water Bill Calculator

Want to know how your water bill is calculated - or check your water usage? Click on the link below to access our Water Bill Calculator. Simply enter the requested information to calculate your bill and determine your water usage. View the Water Bill Calculator or learn how to read your water meter by viewing the February 2011 Water Department InFLOWmation Newsletter (PDF).

Service Line Insurance

Periodically our customers get calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company, and we recommend exercising due diligence before making a decision to purchase insurance. Before considering purchasing service line insurance you may want to check with your home insurance company-as some policies do offer some coverage for service line repairs or replacement.